Return Information

You have up to 30 days from date purchase to request a refund or exchange. Please note all returns must arrive in unused/new condition with all original packaging and tags still attached. A refund will be applied to your credit card for items returned that meet the preceding conditions: (Shipping costs will not be refunded)

After the first 30 days of purchase, please do not send merchandise back to Bag King for warranty work. Please contact the product's manufacturer to find out the length and specifics of their warranties found below. If needed we would be happy to assist you with any questions or concerns with contacting manufacturers.

Before returning your item(s), please use the Return Authorization Form below. Once you have submitted your return authorization form, please allow 1-2 business days for processing.

For all orders returned that originally qualified for free shipping, a $6.95 flat rate shipping fee will be subtracted from the refund amount. This includes orders that fall below the $60 promotional rate. If your entire order is returned the $6.95 shipping fee will also be subtracted from the refund amount.

Please include the packing slip/invoice with your return and wrap the package securely. For your protection, we recommend that you use a traceable and insurable form of shipment such as FedEx or UPS.

Damage / Warranty Information

For the first 30 days of purchase, Bag King will guarantee the product against manufacturer defects; as long as the product is used for the purpose intended under normal conditions. This does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect.

Bag King will ask for proof of damage in the form of a picture, all original packaging and/or any other pertinent information to help us verify your merchandise is covered under warranty. We will issue a prepaid return label as a courtesy as long as the necessary requests have been met.

The damaged product must be received in our warehouse before a replacement is sent out.

After the first 30 days of purchase, please do not send merchandise back to Bag King for warranty work or replacement. Please contact the product's manufacturer to find out the length and specifics of their warranties. All manufacturer information is listed below. If needed, we will be happy to assist you with any contact information.

Manufacturer Contacts

Cal Pak Warranty Information

All California Pak products carry a 5 year limited warranty against defects in materials and workmanship. This warranty does not include normal wear or damage due to improper use of this product. Cal Pak believes and strives for exceptional customer service. If your Cal Pak product is in need of warranty repair, they ask that you submit a Return Request Form Found in your account. Once they have reviewed your request, they will assist you through the process via email. In order to submit a return request, be sure you have your original purchase receipt as well as Cal Pak's warraty tag that came on the product. For additional information you can visit Cal Pak's Warranties and Returns page at www.CalPaks.com

Contact Information
California Pak International:
Email: info@calpaks.com

Camelbak Warranty Information

CamelBak Products, Inc. warrants the products which it manufactures to be free from defects in material and workmanship for a period of two years from the date of purchase. This warranty is limited to the original purchaser of the product and is not transferable. During he two year warranty period, CamelBak will repair, replace, at its option, only the defective pack, reservoir, Bite Valve, or outer pack at no addition charge. For warranty services, please contact Camelbak directly either by email, phone, or fax.

Contact Information
Email: warranty@camelbak.com
Phone: 1-707-792-9700, Extension 234
Toll Free Phone: 1-800-767-8725, Extension 234
Fax: 1-707-665-9231

Camelbak warranty services will respond to your email, phone call, or fax with warranty return process information including shipping instructions. Return shipments must be prepaid and insured. Camelbak cannot be liable for lost in-bound packages. For additional information visit www.Camelbak.com

Columbia Sportswear Warranty Information

To obtain warranty service on your Columbia Sportswear backpack, duffel or luggage, please send the item, shipping prepaid, directly to Columbia at:

Warranty Return Address
Columbia Sportswear
Attn: Warranty Department
7000 N. Leadbetter Rd.
Portland, Oregon 97203

Please include a cover letter with your name, address, daytime phone number and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required. We suggest that you send the item via a shipping service that will provide a tracking number to trace the package if necessary.

The Columbia Sportswear Warranty Department will inspect the item. If the Warranty Department determines, in its sole discretion, that the item has a defect covered under Warranty, we will repair or replace it. If the defective item is not repairable and an identical product is not available, we will replace it with one of comparable style and color at our discretion. For additional information visit www.Columbia.com

Dakine Warranty Information

Dakine products carry a limited lifetime warranty. If you need to send a product to Dakine for warranty repair, you can contact their Warranty Department at:

Contact Information
Email:warranty@dakine.com
Phone: 541-386-3166
Fax: 541-386-6199

408 Columbia Ave
Hood River, OR 97031

Upon contacting the Warranty Dept, you will be issued a Return Authorization Number (RA #). Please refer to this number for all contact with DAKINE regarding your warranty claim. For additional information visit www.Dakine.com

Dickies Warranty Information

Dickies Bags are warranted to be free from defects in materials and workmanship for the life of the product.

If you have a defective bag that you wish to return or have repaired, please send it to the following address and allow 30 days to receive a replacement. If the bag you returned is no longer in stock, dickies reserves the right to make a substitution for a product of approximate equal value or similar design. Please remember to include your name, address and phone number with the return - we cannot process returns without this information.

Ellington Warranty Information

All of Ellington's products are guaranteed against manufacturer's defects for one year. If you bag becomes tired and needs refurbishing, Ellington offers a repair service at reasonable prices. Just call Ellington and they will get it fixed.

Contact Information
Ellington Leather
1533 NW 24th Avenue
Portland, Oregon 97210

Phone: 1-503-223-7457
Toll Free Phone: 1-800-736-1222
Fax: 1-503-223-7453

For additional information visit www.EllingtonLeather.com

High Sierra Warranty Information

Most Sierra Sport and High Sierra products come with a lifetime warranty. Actual warranties differ from product to product.

Contact Information
High Sierra Sport Company
880 Corporate Woods Parkway
Vernon Hills, IL 60061

Telephone 1-800-323-9590
Fax 1-800-323-9591

For more detailed information, or to ask one of their representatives a question, you can contact them by phone at 1-800-323-9590. For additional information, you can also visit www.HighSierraSport.com.

JanSport Warranty Information

All of JanSport's Packs, Bags, and Luggage come with a limited lifetime warranty. The warranty is only honored if the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect.

Warranty Return Address
JanSport
Attn: Warranty Dept
1202 Shuksan Way
Everett, WA 98203

Phone: 1-(800)-426-9227

For additional information, you can visitwww.JanSport.com

Kenneth Cole Warranty Information

Kenneth Cole New York Product is backed with a Lifetime Limited Warranty. Our warranty does not cover product damage that may result from abuse of the product, normal wear and tear, or damage by common carrier or airline. Our warranty also specifically excludes damage to product contents (including, but not limited to, portable computers/ printers, cellular phones, etc.) due to the failure of the product.

For warranty and repair evaluation, simply send the product to us, and we’ll take care of the rest. We will professionally repair it, or, in the event a repair is not possible, replace it with a similar item. Please include your name and return address information, phone number and email address along with a $5.00 check for handling/ processing. Repairs or replacements are usually returned within 2 weeks, and we’ll contact you if there are any problems.

Contact Information
Kenneth Cole New York
530 Kimberly Drive
Carol Stream, IL 60188-1804

Email: kcolerepair@herit.com
Phone: 1-800-457-2838

Kiva Warranty Information

Every KIVA product comes with our guarantee that it will be free from material and manufacturing defects for the life of the product. If such a defect should appear, we will repair or replace the product (at our option) free of charge. Please call our Customer Service Department for prior authorization. This guarantee does not cover damage caused by an airline or other common carrier. If such damage occurs in transit, we recommend that the consumer file a claim immediately with the responsible carrier. For additional information you can visit Kiva's Warranties and Returns page at www.Kivadesigns.com

Contact Information
Kiva Designs:
1-800-645-8818

McKlein Warranty Information

McKlein products are covered by a limited lifetime warranty, excluding the P Series, which is covered by a one year warranty. We will cover the damage to your product caused by a defect in the workmanship or quality of the materials. The McKlein Warranty does not cover damage resulting from abuse, neglect, improper handling or common carrier damage. Ordinary wear and tear is also not covered under this warranty. Moving parts such as wheels, handles and mechanical parts are covered under a one year warranty.

For specific details on how to handle your warranty claim please use the contact information below. You can also view the full warranty details by clicking the following link:

www.mckleinusa.com

Contact Information
Phone: 1-877-625-5346
Email: customerservice@mckleinusa.com

Oakley Warranty Information

Oakley bags are warranted against manufacturer defects in material and workmanship for 90 days from the date of purchase. This warranty does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. Bags consist of: Backpacks, Duffle Bags, Computer Bags, Luggage, and Mobile Phone Cases.

For specific details on how to handle your warranty claim please use the contact information below. You can also view the full warranty details by clicking the following link:

www.oakley.com

Contact Information
Phone: 1 (800) 403-7449
Email: customercare@oakley.com

Ogio Warranty Information

Ogio International guarantees it’s entire *non-golf line of products for the lifetime of the product (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship only. If the product ever fails due to a manufacturing or material defect, then Ogio will repair or replace with like product at their discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.

Contact Information
Ogio International
14926 Pony Express Road
Bluffdale, UT. 84065

Phone: 1-(801)-619-4100
Toll Free Phone: 1-(800)-922-1944
Fax: 1-(801)-619-4111

For warranty inquiries via email please include your name, phone number, shipping address, product description and warranty issue for the most timely and accurate response. For additional information, visit www.Ogio.com .

Olympia Pack Warranty Information

Each product has limited lifetime warranty against defects in material and/or workmanship from the date of its original purchase. If defective, Luggage America will repair or replace at the option of Luggage America without charge. Save your receipt for proof of purchase. Normal wear, accidents, and or negligence of improper care are not covered under this warranty. However, products returned under the above conditions will be repaired where possible at a reasonable cost.

Contact Information
Luggage America Inc.
24200 S. Main Street
Carson, CA 90745

Phone: 310-233-2950
Fax: 310-233-2959

For additional information visit www.LuggageAmerica.com

Quiksilver and Roxy Warranty Information

Roxy and Quiksilver products are protected with a limited 2 year warranty against workmanship and defects. It does not apply to damages caused by normal wear and tear over time, unreasonable use, accidents or neglect. This also excludes any damage caused by airlines. Please provide proof of purchase and a photo of the damage for evaluation. Please use the contact information below to obtain an RA# (Return Authorization). It is required for all warranty claims.

Contact Information
For Quiksilver: 1-800-567-4004
For Roxy: 714-789-4248

Rick Steves Warranty Information

Every Rick Steves product comes with our guarantee that it will be free from material and manufacturing defects for the life of the product. If such a defect should appear, we will repair or replace the product (at our option) free of charge. Please call our Customer Service Department for prior authorization. This guarantee does not cover damage caused by an airline or other common carrier. If such damage occurs in transit, we recommend that the consumer file a claim immediately with the responsible carrier. For additional information you can visit Rick Steves' Warranties and Returns page at www.Kivadesigns.com

Contact Information
Kiva Designs:
1-800-645-8818

Samsonite Warranty Information

Quality Assurance

Samsonite® Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. This attention to quality and performance is why Samsonite is Worldproof® and has been for nearly 100 years.

View the warranty that is applicable to your product:

Limited Global Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

Limited 10 Year Global Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

Limited 3 Year Global Warranty

Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

For specific details on how to handle your warranty claim please use the contact information below. You can also view the full warranty details by clicking the following link:

www.samsonite.com

Contact Information
Phone: 1-800-262-8282
Email: samsonite@casupport.com

Sherpani Warranty Information

Sherpani warrants to the original consumer that our products are free from defects in material and workmanship for as long as the purchaser owns the product - period. We will repair or replace any product that has failed due to defects encountered during normal use. If the product is found to be defective, Sherpani will repair or replace the product with the same or comparable product regardless of when purchased.

Contact Information
Phone: 720-214-2194
Email: service@sherpani.us

For additional information visit www.sherpani.us

Timbuk2 Warranty Information

If there’s a defect with the materials or workmanship of your Timbuk2 product, we’ll repair your bag and send it back on our dime. If a repair isn’t possible a store credit will be issued for a replacement (shipping and taxes not included in credit). If your Timbuk2 product is otherwise damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we’re sure you’ve got a great story to go along with the marks. If your bag doesn’t qualify we’ll send it back on our dime. Not sure if you qualify? Send a couple pictures to customer service@timbuk2.com and we’ll take a look.

Please use this FORM to report your defective merchandise for repair or replacement. For more information or questions, please contact us directly at the number below between the hours of 9am and 5pm Monday – Friday PST.

Contact Information
Customer Service: 1-800-865-2513

Troy Lee Designs Warranty Information

We offer warranty inspection on all our products. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to normal wear and tear, negligence, improper care, natural breaking or fading of colors and materials over time and/or exposure.

If the product is defective you can send it to TLD for warranty inspection. All warranty inspections will require a warranty authorization (WA#) in order to be inspected. TLD requires all items sent in for repair must be clean and should be sent prepaid freight and insured. TLD will not be held responsible for lost packages. You will be contacted once the inspection is completed and informed on what action will be taken.

Contact Information
Troy Lee Designs
155 E. Rincon
Corona, CA. 92879
Phone: 1-951-371-5219

Travelon Pack Warranty Information

Travelon warrant your product to be free of defects in materials and workmanship for one year from date of purchase. In the unlikely event that you experience a defect in materials or workmanship, Travelon will repair or replace the product (at their discretion). Please e-mail or call customer service at 1-(847)-621-7000. They will provide you with instructions for the product’s return. You will be asked to send dated proof of purchase and a check with the product to cover shipping and handling.

Contact Information
Travelon
700 Touhy Ave
Elk Grove Village, IL 60007
Phone: (847) 621-7000
Fax: (847) 621-7001

For additional information visit www.Travelonbags.com

Travelers Club Warranty Information

All warranty policies and procedures can be found by clicking the following link. If you have any questions, please feel free to contact Travelers Club directly at the number below.

www.travelersclub.com

Contact Information
Travelers Club Luggage, Inc.
14750 Alondra Blvd
La Mirada, CA 90638

Customer Service: 1-800-368-2582 EXT. 100

Western Pack Warranty Information

Western Pack product is warranted to be free from defects in materials and workmanship for the life of the item. Their warranty applies for the purposes intended, under normal conditions only. The warranty does not cover damage caused by normal and typical wear, accidents, airline mishandling, unreasonable use, negligence, improper care, damage from abuse, or unauthorized repair.

Contact Information
KORUS Co., Inc.
Warranty Services
1353 Oakland Road
San Jose, CA 95112
Phone: 408-885-1353
Toll Free Phone: 888-KORUS-CO (567-8726)

For additional information, visit www.korusco.com