Policies and FAQ
Things to Check Before You Purchase
- When placing an order with any level of shipping, especially an expedited shipping method, double-check your shipping address information.
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- Is there an apartment or suite number?
- Is there a company name or person to have the package sent attention to?
- If we are delivering to a college campus, please include the name of the college campus, the street address and any dorm names or box #s. Please also include the name that the dorm or campus post office will recognize you by.
- We recommend you have your package sent to a location where someone can receive and or sign for your package.
- In the event of an undeliverable shipment due to a customer error, original shipping charges will not be refunded, and additional charges may incur.
Policies and Statements
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Bag King. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please click here or contact us at email@example.com. Please note that due to email production schedules you may receive any emails already in production.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our Policy
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
We use your information to give you the best possible experience we can. We know how awful it is to have your information sold to other companies, so we only use it internally.
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Price Matching Policy:
If you find a lower price at any internet store, within 14 days of placing your order we will gladly refund the difference*.
* One price match per transaction. When price matching products, please keep in mind that tax, shipping, and handling charges will be included when calculating the competitor's price. The competitor must also have the exact product immediately available in stock. It may not be an auction site such as eBay or a store that supplements its prices with membership fees. Prices listed in error or that fall below the manufactures minimum advertised price policy cannot be matched. To submit a request for price match, please send an email with the exact URL of the product, your order number, and the details of the price match to firstname.lastname@example.org. Please allow 2-3 business days for processing. If approved, a credit will be applied to the card originally used, and an e-mail notification will follow.
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Ordering and Order Status
- Guests who are under 18 years of age must have parent or guardian permission to order.
Methods of Payment:
We currently accept all US and Puerto Rico issued Visa, Master Card, Discover, and American Express credit cards. If using a credit gift card, it must be activated and registered in your name and current address for our system to accept it as payment.
Company purchase orders and money orders are welcome; please call our customer service department at 888-655-2247 for further information and assistance.
Sorry, no CODs or personal checks.
Once your order has been received by our system, you will receive an email confirmation notifying you we have received your order. After your order has been processed (Usually within 1 to 2 business day) you will receive another email notification that includes your online sales receipt, order details, and tracking information.
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How do I know if my shipping will take 1 or 5 business days?
We ship most products from our warehouse in Sacramento, CA. So the closer you are, the quicker the shipping time. For instance, if your delivery address is in CA, you may receive your package in 1 business day…if your delivery address is in New York, it may take 5 business days. Please see the shipping map found here for a better idea of when you can expect your package.
Do you ship outside of the US and US Territories?
Unfortunately, at this time we do not.
I would like to return my bag; what should I do?
You can request an Exchange or Return through your bagking.com account. Please click here to visit our returns page.
Will someone need to sign for my package?
We recommend you have your package sent to a location where someone can receive and or sign for your package. If your package is being delivered to an apartment complex it will require an indirect (you, neighbor, or office) signature. Standard home deliveries do not require signatures.
Why do I need to give my email address?
We utilize your email address to keep you updated on the status of your order and to provide you with shipping details.
Can I make an order over the phone?
You are welcome to place an order over the phone; however in most cases by ordering online your order will be processed and may ship sooner than if you order by telephone.
Am I able to pick up my order?
We do allow local pickup. We are not a store with all product displayed in a showroom, we are a warehouse, and ask that you call ahead of time to arrange a pickup.
What are your hours?
You can reach our customer support team Monday - Friday, 8am - 6pm PST. Hours may vary during holidays.
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General Disclaimer:In preparing and maintaining this website, every effort is taken to offer the most current and correct information possible. Errors, however, may occur from time to time. Bag King is not responsible for errors or inaccuracies that may be contained on this website and reserves the right to make changes at any time without notice.